Cwestiynau Cyffredin E-bas Istanbul

Manteision

• What Are the Benefits of Istanbul E-pass?

  The Istanbul E-pass is the sightseeing pass that covers top attractions in Istanbul. It is the best and cheapest way to explore Istanbul. A fully digital pass saves you time and long ticket queues. Your digital pass comes with the Istanbul digital guidebook, in which you can find all the information about attractions and the best way to explore the city. Customer support is one of the most important benefits of the E-pas Istanbul. Our team is ready to assist you anytime.

• Is There Any Benefits Buying the Pass in Advance?

  Yes, there is. If you buy in advance, you can make your visit plan in advance and make necessary reservations for required attractions. If you purchase it at the last minute, still you can make your plan. Our support team is ready to assist you with your visit plans via WhatsApp.

• Does Istanbul E-pass Come With a Guidebook?

  Ie, mae'n ei wneud. The Istanbul E-pass gyda nhw the Istanbul Digital Guidebook. Full information about the attractions in Istanbul, opening and closing hours, and days. Detailed information on how to get to attractions, a metro map, and tips for life in Istanbul. The Istanbul guidebook will make your visit amazing with useful information.

• How Much Can I Save With Istanbul E-pass?

  You can save up to 70%. It depends on your time in Istanbul and the attractions you prefer. Even the main attractions' visits will make you save. Please check the Cynllunio ac Arbed page, which will help you to make the best plan. If you have some different ideas, our customer support team is ready for your questions.

• Which Pass Should I Choose for Best Saving?

  Dyddiau 7 yn E-pas Istanbul is the best way to save if you stay in Istanbul for 7 days. You should choose the same day of your stay in Istanbul for the best savings. For all prices, you can check the tudalen prisiau.

cyffredinol

• Sut Mae E-pas Istanbul yn Gweithio?

  1. Dewiswch eich tocyn 2, 3, 5, neu 7 diwrnod.

  2. Prynwch ar-lein gyda'ch cerdyn credyd a derbyniwch docyn i'ch cyfeiriad e-bost ar unwaith.

  3. Mynediad i'ch cyfrif a dechrau rheoli eich archeb. Ar gyfer atyniadau cerdded i mewn, does dim angen rheoli; dangoswch eich tocyn neu sganiwch y cod QR a mynd i mewn.

  4. Rhai atyniadau, fel y Trip Dydd Bursa a Chinio a Mordaith on y Bosphorus, mae angen eu cadw; gallwch eu cadw'n hawdd o'ch cyfrif E-pass.

• A oes Terfyn i Ymweld ag Atyniad Fesul Diwrnod?

  Na, nid oes terfyn. Gallwch ymweld anghyfyngedig holl ymosodiadau cynnwys pas. Gellir ymweld â phob atyniad unwaith fesul tocyn.

• What Languages Is the Guidebook Written?

  Istanbul Guidebook wedi ei ysgrifennu yn Saesneg, Arabeg, Rwsieg, Ffrangeg, Sbaeneg, a Croateg.

• Is There Any Night Activities With Istanbul E-pass?

  Most of the attractions in the pass are for daytime. Dinner & Cruise on the Bosphorus a the Whirling Dervishes Ceremony are some attractions available for nighttime.

• Sut ydw i'n actifadu fy nhocyn?

  1. Gallwch chi actifadu'ch tocyn mewn dwy ffordd.

  2. Gallwch fewngofnodi i'ch cyfrif tocyn a dewis y dyddiadau rydych am eu defnyddio. Peidiwch ag anghofio cyfrif tocyn diwrnod calendr, nid 24 awr.

  3. You can activate your pass with the first use. When you show your pass to counter staff or a guide, your pass will be admitted, which means it is activated. You can count the days of your pass from the activation day.

• Does Istanbul E-pass Have Exclusions?

  All attractions on the shared included list can be used. Some attractions, like private airport transfer, Profion PCR, a Troy and Gallipoli day trip tours, are discounted offers. You need to pay additionally to use the service. Your advantage is more than 60% on the regular price. There are some attractions that have upgrades. For example, you can upgrade your dinner cruise tour to unlimited alcoholic beverages with a supplemental payment. If you are ok with soft drinks, they are included. No need to upgrade.

• Do I Get a Physical Card?

  Na, dydych chi ddim. The Istanbul E-pass is a fully digital pass, and you receive it in a minute to your email address after your purchase. You will receive your pass ID with a QR code and manage pass access links. You can easily manage your pass from the E-pas Istanbul customer panel.

• Do I Have to Join Guided Tours for Museum Visits? Can I Do Myself?

  Some museums that belong to the government are not providing digital tickets. That is why E-pas Istanbul is offering guided tours with tickets for these attractions. You need to meet with the guide at the meeting point and time to join. After you are in, you don’t have to stay with the guide. You are free to visit by yourself. E-pas Istanbul guides are professional and knowledgeable; we recommend you stay and listen to the history from them. Please check attractions for tour times.

Dilysrwydd y Pas

• How Should I Count Day of Pass, Hours or Calendar Days?

  The E-pas Istanbul counts calendar days. Calendar days are the count of passes, not 24 hours for one day. For example, if you have 3 days pass and activate it on Tuesday, it will be expired on Thursday at 23:59. Pass can be used only on consecutive days. 

• How Long Is Istanbul E-pass Valid For?

  The E-pas Istanbul is available for 2, 3, 5, and 7 days. You can use your E-pas between the dates you choose on your customer panel.

• Are the Passes for Consecutive Days?

  Yes, they are. If you have 3 days pass and activate it on the 14th day of the month, you can use it on the 14th, 15th, and 16th days of the month. It will expire at 16:00 on the 23rd.

prynu

• How Much Does Istanbul E-pass Cost?

  Pris y E-pas Istanbul change depends on duration, adult, and child. A longer duration of pass makes you save more. Click here to view pricing details.

• In Which Currency Istanbul E-pass Charge?

  We charge in euros. If your country is out of the Euro area, your bank will convert it with the currency rate of your country's central bank.

• A allaf uwchraddio fy ngherdyn ar ôl ei brynu?

  Yes, you can. If you purchase a 3-day pass and decide to upgrade it to 5 days, you can contact the customer support team, pay the difference, and continue to use it. Please note that expired passes can not be upgraded. Upgrades can be for consecutive days.

• Can I Buy Istanbul E-pass When I Am in Istanbul?

  Yes, you can. The E-pas Istanbul is fully digital, and you can purchase it online. You can start to use it immediately after purchase.

• How Do You Define Child?
  Child age is defined as between 5 and 12. Most of the attractions do not charge for children under 5, so we do not sell them a pass. They can join the attractions for free. Some attractions, like Legoland or the Aquarium, charge for children under 5, and you can pay at the counter. Please check with the support team in such cases.

   

  Mordaith Cinio a Day Trip tours provide meals and seats at an extra cost for children under 5 years old at request.
• Should I Keep My or My Childs ID During Visit?

  You should. At least a photo of your ID on your phone. You may be asked for the child's ID to be able to visit with a child pass. Some attractions may check adult ID too.

• Is There Any Discount for Groups, Seniors or Students?

  The E-pas Istanbul is a great saving opportunity for visitors of Istanbul. You have huge savings of up to 70%. We do not have special discounts for seniors and students (except for child age). For groups of more than 10 adult participants, please fill out the form.  Our team will back you in 24 hours.

• Is There Any Discount Code?

  We offer discount codes rarely; please add your email to receive information. When we have a discount code, you will receive an email.

• I Haven’t Recieved Confirmation Mail, Why?

  Our system automatically creates a pass and sends you an email in a minute after purchase. If you don’t see it, please check your spam box. Still, if you can’t see, please write to us via chatline or mail.

• How Far in Advance Can I Buy Istanbul E-pass?

  The E-pas Istanbul can be used 2 years after purchase. If you are making your Istanbul plans, you can buy and start to manage your reservations in advance. It will not be activated when you make a reservation. It will be activated with first use.

• I Am in Istanbul and Start to Use Pass Immediately, Do I Have Enough Time to Buy Pass Online?

  Yes, you do. You can start to use your pass in a minute with your purchase. You will receive your digital pass in less than a minute.

• Can I Purchase the Istanbul E-pass as a Gift?

  Yes, you can. You can purchase a pass under the name of the person you want to gift.

Atyniadau

• What Are the Gate Prices of the Attractions?

  The E-pas Istanbul guarantees savings. You can find the regular entrance prices of attractions on the Tudalen Atyniadau Istanbul.

• Does the Pass Include All Istanbul’s Attractions?

  The E-pas Istanbul includes most of the top attractions. You can do major attractions without paying extra with the E-pas Istanbul. Click here for the rhestr atyniadau.

• Can I Visit Same Attraction Twice?

  You can visit the same attraction only once. Our system doesn’t allow it to be used a second time.

• Is There a Closed Days of Attractions? Are They Open All Year?

  Most of the attractions are open all year, but during national days and regional holidays, such as January 1st, they may open doors later. Some museums are closed to visitors one day of the week. You can find all information for each attraction from yma.

• How Can I Find the Openning and Closing Times of Attractions?

  You can check from the tudalen rhestr atyniadau.

• How Can I Get to Out of Central Istanbul Attractions?

  Some attractions include transportation from your hotel, which are outer cities from Istanbul fel Bursa a Sapanca a Masukiye. For other things, you can use public transportation. You will receive a public transportation map with your pass and guidebook, which shows how to get to attractions in detail.

Archebu

• Do I Need to Make Reservation Before Visiting the Attractions?

  Rhaid cadw rhai atyniadau ymlaen llaw, fel Dinner & Cruise on the Bosphorus trawiadol a Trip Diwrnod Bursa. You need to make your reservation from your pass account, which is very easy to handle. The supplier will send you confirmation and a pickup time to be ready for your pickup. When you meet, show your pass (QR code) to the transferman. It is done. Enjoy. :)

• Do I Need to Make Reservation for Guided Tours?

  Some attractions in the pass are teithiau tywys. You need to meet with guides at the meeting point at meeting time. You can find meeting time and point in each attraction's explanation. At meeting points, the guide will hold the E-pas Istanbul flag. Show your pass (QR code) to the guide and get in.

• How Many Days Before Can I Make Reservation for Required Attractions?

  Gallwch gadw eich lle tan 24 awr olaf y dyddiad y bwriadwch fynychu'r atyniad.

• Will I Get Confirmation After I Make the Reservation?

  Your reservation will be shared with our supplier. Our supplier will send you a confirmation email. If there is pickup service, the pickup time will also be shared in the confirmation email. You need to be ready at the meeting time in the lobby of your hotel.

• How Can I Make Reservation for Required Attractions?

  With your pass confirmation, we send you an access link to manage the pass panel. You need to click the reserve tour and fill out the form, which asks for the hotel name and date of the tour you want, and send the form. It is done. The supplier will send you a confirmation email in 24 hours.

Canslo ac Ad-daliad a Diwygio

• Can I Get Refund? What Happens if I Can’t Travel to Istanbul on the Date I Choose?

  The E-pas Istanbul can be used 2 years after purchase and can also be cancelled in 2 years. You can use your pass on the date you travel. It is activated only with first use or reservation to any attraction.

• Can I Get My Money Back if I Can’t Use Pass Fully?
  The E-pas Istanbul guarantees savings during your Istanbul visit from what you paid to pass compared with admission prices of attractions.

   

  You may feel tired and can’t visit as many attractions as you planned before you bought the pass, or you may miss the open time of an attraction, or you may not be on time for a guided tour and can’t join. Or you just visit 2 attractions and don’t want to visit others.

   

  We only calculate the entrance gate prices of the attractions you used, which are shared on our attractions page. If it is less than what you paid to use, we refund the rest of the amount back in 4 business days after you apply.

   

  Please do not forget the reserved attractions must be cancelled a minimum of 24 hours before for them not to be counted as used.
• I Will Not Come to Istanbul, Can I Give My Pass to My Friend?

  Yes, you can. You need to cysylltwch â'n tîm cymorth cwsmeriaid. Our team will change pass owner details immediately, and it will be ready to use.

Prynu Ar-lein

• Pa Ddulliau Talu Ydych chi'n Derbyn?

  Rydym yn derbyn Visa, Mastercard, a Talu.

• Is It Safe to Buy Online?

  istanbulepass.com is safe to purchase online. Our system doesn’t keep a record of credit card details after the transaction, and the personal data of our customers is unreachable by others.

• How Will I Get My Pass After I Buy It Online?

  You will receive your pass to your email address you shared while purchasing instantly. In an email, you will receive a pass QR cod, a guidebook, a metro map, and access links to manage the pass.

Tocyn Digidol

• How Does Istanbul E-pass App Work?
  Lawrlwythwch y E-pas Istanbul app gan y Google Chwarae Store or Apple Store.

  Cliciwch Fy E-pas a rhowch eich E-pass ID; you are in. All attractions and reservations can be arranged simply.
• I Lost My Confirmation Email. How Can I Access to My Pass Account?

  Please contact our customer support team. We will send your confirmation email to your email address again.

• Is It Enough to Show My Confirmation Email to Enter Attractions?

  On the confirmation email, you will receive an access link to the E-pass Customer Panel where you can see the QR code and pass ID. You can use it to access attractions. For some attractions that require reservation, you need to make a reservation via the pass panel.

• Should I Print My Pass?

  You don’t need to print. Your E-pas customer page will be enough to use. If you will be out of internet, you can have a screenshot or print of your E-pas.

Cludiant

• How Can I Get Istanbul Transportation Card?

  In Istanbul, we use the ‘Cert Istanbul’ for public transportation. You can get an Cerdyn Istanbul from kiosks near stations. You can reload it when you finish, or you can get 5-times-use cards from machines at kiosks. Machines accept Turkish liras. Please check the How to Get an Istanbul Kart tudalen blog am fwy o wybodaeth.

• Which Transportations Are Included to Istanbul E-pass?

  Trafnidiaeth cyhoeddus is not included in the E-pas Istanbul. But roundtrip boat trips to Ynysoedd y Tywysogion, hop-on hop-off Bosphorus tours, pick-up and drop-off for dinner and cruises on the Bosphorus, roundtrip discounted airport transfers, airport shuttles, and full-day transportation for Bursa a Sapanca & Masukiye tours yn cael eu cynnwys yn y E-pas Istanbul.